At Viber, we connect people–no matter who they are, or where they are from. We dedicate ourselves to providing added value to communication — from private and group chats to audio and video calls to the ability to follow and contact brands, businesses and celebrities.
Viber is an all-in-one platform for everything communications-based, and all Viber communications are protected by end-to-end encryption.
Viber is part of the Rakuten Group, a world leader in e-commerce and financial services.
Responsibilities:
- Answer users’ questions via email and chat (no calls) to provide troubleshooting & how-to’s
- Receive reports about technical issues and define them in a detailed, technical manner
- Strive to turn each query into a positive experience, to increase our users’ engagement & satisfaction
- Connect with every team in the company to acquire knowledge and provide it to users, while documenting it in the support team knowledge-base
Requirements:
- Enthusiastic smartphone user (Active Viber user – a major advantage)
- Extremely technical and inquisitive about apps, smartphones & gadgets
- Flawless, native-level German, English, Ukrainian
- Attentive to the smallest details
- Exhibit analytical skills
- Ability to work independently while making sound business decisions on case information
- People person, one that enjoys helping others
- Microsoft or Mac OS’s savvy;
- Team player
You can apply here
