Grammarly offers a remote-first hybrid working model. Team members can work primarily remotely. Starting in 2022, teams will meet in person every quarter in one of Grammarly’s hubs, currently in San Francisco, Vancouver, New York, and Kyiv. To ensure that teams are able to overlap in their working hours and to meet face-to-face when needed, all team members need to live within three time zones of their direct team.
Grammarly team members who will be collaborating at our Kyiv hub must be based in Ukraine.
The opportunity
Grammarly empowers people to thrive and connect, whenever and wherever they communicate. More than 30 million people and 30,000 teams around the world use our AI-powered writing assistant every day. All of this begins with our team collaborating in a values-driven and learning-oriented environment.
To achieve our ambitious goals, we’re looking for a Customer Support Specialist to join our Grammarly Business Support team. This role will be responsible for providing accurate, empathetic, on-brand help to keep the needs of Grammarly Business customers at the forefront of every interaction. The Customer Support Specialist will also work closely with key Grammarly Business departments (including Product, Sales, Account Management, and Customer Success) to build strong customer relations, scale support capabilities, and meet our SLAs.
Your impact
We are looking for a highly motivated, goal-oriented individual to join our team. You will be accountable for maintaining positive and satisfactory customer relations by providing service via email (helpdesk), chats and by working with teams across Grammarly. You will have a direct impact on improving Grammarly Business product offerings and refining Customer Support solutions. This role will include assisting with various product-related issues, including planning, installation, training, troubleshooting, maintenance, upgrading, and offboarding.
We’re looking for someone who
Support for you, professionally and personally
We encourage you to apply
At Grammarly, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. Grammarly is an equal opportunity company. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, criminal prosecution, judgment in a criminal case, or any other characteristic protected by law.
Please note that Grammarly’s COVID-19 vaccination policy requires that all team members in North America be vaccinated against COVID-19 to meet in person for Grammarly business or to work from a North America hub location. It is expected that this will be a requirement for this role. Qualified candidates in North America who cannot be vaccinated for medical reasons or because of a sincerely held religious belief may request a reasonable accommodation to this policy. For Ukraine, this policy requires team members to be vaccinated or produce a daily negative COVID-19 test administered at the Kyiv hub to work from the hub or attend in-person meetings.