Specialist, Product Management

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Specialist, Product Management

Mastercard Loyalty Solutions works with Mastercard’s banking and merchant partners to improve the value of their customer interactions leading to higher engagement and profitability. Loyalty has three main solution groups including (1) Rewards which scores loyalty eligible transactions, hosts loyalty balances and provides redemption options; (2) Benefits which provides valuable ancillary options for cardholders or loyalty program members to engage; and (3) Offers which can be personalized or general, limited time or always on, to increase customer engagement, stickiness and spend.

This role is responsible for Rewards product management for the Easter Europe division, which consists of 12 markets including Turkey, Ukraine, Azerbaijan, Kazakhstan, Belarus, Georgia..etc.

Reporting to: Head of Loyalty Solutions for EE

Location: Kyiv, Ukraine

Job Responsibilities

• Partner cooperatively with country teams and loyalty sales to bring loyalty solutions to market
• Support EE head with the development and communication of product visions, roadmaps, and pricing strategies
• Develop business cases for rewards go to market strategies and enhancements.
• Conduct opportunity assessments on new ideas and concepts.
• Analyse market trends and competition in order to inform product and go-to-market strategies.
• Fully own the day to day management of existing products
• Responsible for Loyalty local vendor management including onboarding, risk management and billing processes.
• Gain input from customer teams, customers and third parties regarding existing solutions and possible enhancements of product offerings
• Perform project management duties, including end-to-end project overview, process creation and documentation, timeline management and cross functional alignment
• Support with ad hoc requests and participate in special projects as required
• Execute product presentations, reporting and training
• Partner with key functional groups including Global Product Owners, Legal, Customer Delivery, Finance, Account Management, Sales and Advisors, Marketing and Digital etc.

All About You

• Bachelor’s degree required
• Prior experience in payments business is a plus with good understanding of relevant consumer, industry, and market trends
• Fluency in English language
• Expert in PC skills including proficiency in Microsoft Excel, Word, PowerPoint
• Ability to adapt to changes in a demanding work environment and manage work on several projects concurrently
• Project management skills, highly organized with strong attention to detail
• Analytical, investigative, and problem-solving skills
• Collaborative with good interpersonal skills – the ability to build rapport and credibility quickly across functions
• Excellent verbal, presentation, and written communication skills
• Self-motivated with a proven track record of delivering success while operating within a team

COVID-19 Considerations

In many locations, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in our NYC offices, as required by law, only individuals who have been fully vaccinated against COVID-19 will be permitted inside Mastercard offices unless a reasonable accommodation has been approved in advance.

Corporate Security Responsibility

Responsibilities

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

 

You can apply here