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We have an opportunity for an IT End User Support Specialist (ITEUSS) to join The Boeing Company’s IT&DA group to provide real-time IT operational support to end users, programs and projects.
Based out of Kyiv (Ukraine) the role will be responsible to perform a multidiscipline range of technical systems and application activities. The ITEUSS will install, configure and maintain multiplatform systems hardware, software and components. Will also be responsible to deliver IT services, to support end users and to contribute to IT International projects within the assigned region or, as needed, occasionally in other regions.
Position Responsibilities:
The successful candidate will perform the following duties:
- Deploy and administer IT systems in the assigned region, including end-user desktops/laptops, computing servers, network equipment, voice and video hardware and mobile devices.
- Analyze computing requirements and system needs.
- Support multidiscipline systems and application activities.
- Install, configure, maintain systems hardware, software and components.
- Ensure system conforms to architectural objectives and system’s production readiness and supportability.
- Perform incident management and resolves hardware, software and configuration problems with systems, and when needed, escalation to the appropriate group.
- Execute asset change tasks and reflect such changes in appropriate databases.
- Provide IT consultation to the end user.
- Distribute new user IT starter package and provide initial user IT orientation.
- Ensure security and policy compliance while performing technical tasks.
- Participate in regional and cross-regional technical meetings.
- Contribute updates to technical documentation, procedures and process definitions.
- Perform emergency or periodically planned information systems administration tasks, maintenance/upgrades and configuration changes.
- Conduct systems performance analysis and provide feedback to functional leads and colleagues in the Continual Service Improvement function.
- Contribute to IT International projects as needed and as coordinated by the assigned project manager.
- Work closely with other professionals in Boeing IT, seek and receive functional guidance as needed for above-mentioned responsibilities to meet business requirements.
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