At Viber, we connect people–no matter who they are, or where they are from. We dedicate ourselves to providing added value to communication — from private and group chats to audio and video calls to the ability to follow and contact brands, businesses and celebrities. Viber is an all-in-one platform for everything communications-based, and all Viber communications are protected by end-to-end encryption.
Viber is part of the Rakuten Group, a world leader in e-commerce and financial services.
Now we’re looking for Customer Support Representative to join our team.
Responsibilities:
- Answer Viber users’ credit inquiries via email and chat.
- Handling credit disputes, working credit fraud cases from investigation to resolution.
- Strive to turn each query into a positive experience, to increase our users’ engagement & satisfaction.
- Connect with every team in the company to acquire knowledge and provide it to users, while documenting it in the support team knowledge base.
Requirements:
- Enthusiastic smartphone user.
- Extremely technical and inquisitive about apps, smartphones & gadgets.
- Fluent English & written German (B2 level and above).
- Attentive to the smallest details.
- Exhibit analytical skills.
- Ability to work independently while making sound business decisions on case information.
- People person, one that enjoys helping others.
Experience working with payment processing companies – big advantage.
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