The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market. How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the most trendy places in each city and delivering their products in less than 60 mins. As a Partners Lead (Operations and Growth), you will play a key role in the Glovo Partners team. You will be directly responsible for improving Partners’ experience across their whole journey, making them grow and improve user UX.
Be a part of a team where you will:
- Be the owner of the partner operations metrics, seeking continuous improvement in methodologies to optimize the operations of our partners (improve preparation times, reduce cancellations and decrease bad ratings)
- Cooperate with other departments (customer service and content) to design and implement processes and communications to foster partner engagement, satisfaction and long-term relationships
- Define scalable processes, making sure all partners are self-sufficient in using our tools (i.e. manager portal)
- Draw and execute plans to make the portfolio grow through promos, marketing activations and selling positioning assets in our long-tail partner base, as well as building action plans and follow up on churned and inactive partners
- Identify new assets to sell to the long tail partners and implement the whole process.
- Work with global and regional teams to coordinate and execute projects in your country
- Lead a team of agents where you will have direct responsibility on their KPIs, results and quality of their performance.
- Bring important insights from the local operations and cooperate with relevant stakeholder to drive important changes which can make operations more efficient
You have:
- Proficiency in English, written and oral
- You’re an owner, you have a natural bias for action, always pushing for things to happen, objective and deadline oriented
- A data-driven mentality with strong analytical skills: taking decisions based on data and using good business judgment when necessary
- Ability to provide scalable solutions to complex problems
- Amazing project management and presentation skills .
- Comfortable working in a high growth and high-performance start-up with a fast pace
- Hands on attitude: no job is too big or too small
- Excellent stakeholder management and engagement skills. Experience interacting effectively at multiple levels of the organization is highly valued
- You are able to influence people in a short space of time to deliver results
- Experience managing, coordinating and motivating teams of 3+ people
- Computer literate; good knowledge of Google Docs and advanced knowledge in MS Office (Excel). Salesforce and SQL experience is a plus
We are always looking for the best candidates, so if you think you would be a good fit even if you don’t meet 100% of the requirements we would love to hear from you!
Experience our Glovo Life benefits:
- Enticing equity plan (if applicable)
- Top-notch private health insurance
- Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
- Discounted gym memberships
- Flexible time off (take the time you need) and hybrid working model (own your time)
- Enhanced parental leave including nursery support!
- Online therapy and wellbeing benefit
- External learning budget
What you’ll find when working at Glovo:
- Gas: Driven to deliver quality results quickly
- Good Vibes: Bring positivity and communicate openly
- Stay Humble: Self-aware and open to learning
- Care: Uplift people and the planet
- Glownership: Act as proud owners
- High Bar: Focus on Top Performance
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