Менеджер по роботі з клієнтами

Description

What you will do:

• manage the accounts of the clients;
• cooperate with the largest brands from the e-commerce market in Ukraine;
• meet clients face to face regularly to ensure premium customer service;
• create full-funnel strategies in the e-commerce and branding client campaigns based on your own creativity and vertical analysis;
• adhere to the company goals related to campaign management (i.e. keep an eye on campaign margin and scale);
• respond to customer requests and inquiries in a professional and timely manner;
• regularly report campaign status for the largest clients and provide improvement ideas to the direct manager;
• take care of customer success and long-term relationship;
• provide specific information regarding the company’s services and products;
• assist customers in the process of launching ad campaigns;
• obtain, review, and process orders; ensure timely payments for our services.

Requirements:

• experience (1-2 years) in managing online advertising campaigns for Clients;
• preferably experience working in adtech, advertiser or agency (online area);
• ability to identify and understand customer needs and requirements;
• interest in digital marketing/ e-commerce;
• working experience with MS Office Word, Excel, PowerPoint;
• knowledge of customer support tools and processes;
• excellent analytical and problem-solving skills;
• well-developed verbal and written communication skills;
• multi-tasking, high level of energy, resourcefulness;
• high level of motivation and willingness to learn;
• positive, can-do attitude;
• proficiency in Ukrainian, fluency in English and Polish as an advantage

We offer:

• being part of an award-winning organization, one of the fastest growing tech companies in Europe (Deloitte – Fast 50 CE 2018 and 2019, 24th in the tech sector in the Financial Times 1000: Europe’s Fastest Growing Companies 2019);
• chance to work in one of the fastest growing sectors in online advertising;
• friendly atmosphere while working with a dynamic team of professionals;
• great opportunity for professional growth.

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