The Client Onboard Representative performs relatively complex assignments.
Responsibilities:
- Processes client’s requests related to system set up including signatories’ updates and documentation lodgment.
- Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.
- Provides response to client and internal inquiries.
- Prepares documentation for archiving.
- Scanning documentation related to accounts and customers onboarding.
- Applies appropriate bank’s regulations while processing the requests. Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.
- Processes clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to). Verification and authorization of data entered in the systems. Ensures all queries are dealt with in an efficient and timely manner.
- Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems’ testing.
- Assists in the implementation of validated process improvements.
- Understands procedures and controls for operational processes.
- Supports Manager with quality assurance process.
- Participates in user acceptance test of new systems.
- Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- Previous experience in financial services
- Knowledge of bank products in the scope of opening and maintaining of bank accounts Customer communication experience (internal/external). Knowledge on the field of finances and banking.
- High attention to detail Good PC skills (Excel, Word).
- Fluent in both written and spoken Ukrainian, Proficient knowledge of English (written and spoken).
- Be able to work under pressure and to meet deadlines. Goal-oriented and with desire for new challenges. Customer focus.
- Ability to organize own work and manage time. Flexible and adaptable approach to a constantly changing work environment.
Education:
- High School diploma or equivalent
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